Accountingwhizz.com accords you a 15-day money-back guarantee when you avail of our services. If you are, for a reasonable cause, not satisfied with your purchase, we have our refund policy for you. We cater to an extensive consultation need of the customers using accounting applications, prominently Sage and QuickBooks. We have a huge customer base that acknowledges our services for their effectiveness.
We leave no stone unturned when it comes to the customer’s satisfaction. To ensure the utmost satisfaction, we have designed our refund policy, wherein you may contact us within fifteen (15) days of your purchase with the complete purchase details to request a refund.
You need to include your order number (sent to you via email once the payment is made) and optionally tell us the reason behind the refund request. We take your feedback very seriously and use it to constantly improve the quality of the offered products and services.
At Accountingwhizz.com, we strive to ensure complete satisfaction with your purchase. If, for any reason, you are not satisfied with our offered services, you may unsubscribe within 15 days of the purchase date. You have the option to exchange the services or receive a refund for the full amount of the service subscribed.
Refunds on the services will be initiated in the same payment mode as tendered while subscribing to the service. If the payment was made using the credit card, we would check the service cancellation, and then we will credit the refund to your account. We request you a minimum of 7 days for a credit of the refund to appear on your credit card statement.
If payment was made using a check, the refund would also be initiated using a check, which will be issued after 10 business days from the date of purchase. However, you will lose any and all rights to get refunds after 15 days of purchase of the Plan. After completion of the fifteen days, no refund shall be made by Accountingwhizz.com. Below is how our refund policy works:
- By reporting issues within 24 hours of the purchase, you can get a guaranteed refund when the issue remains unfixed by our Consultant team (except for data recovery, loss of data, password recovery, etc.).
- The Annual Consultant subscription is a 12-months commitment.
- If you cancel the service before 12 months of the purchase, then the refund would be made on a pro-rata basis.
Below are all the refund conditions described for you. Make sure that all the conditions are met. If not, Accountingwhizz.com reserves the right to refuse the return or to charge a restocking fee.
For plans based on the incident, you will be eligible for a refund when any of the below-listed criteria are met:
- You have all the prerequisites that are imperative to the error resolution, and the problem was not fixed till the time account was active.
- The issue is out of scope for a given plan.
- Fifteen (15) days haven’t passed since the last work was done by our technicians.
- An unresolved issue within 24 hours enables you to get a full refund except for the issues such as data recovery/Password removal/Data Loss etc.
- The annual consultation subscription is a 12-months commitment, and if you would like to cancel the subscribed services before 12 months, the refund would be done on a pro-rata basis.
Payment Policy
Services against any Plan Order will be rendered once the payment for services according to the requirements of the corresponding Plan Order is made. Accountingwhizz.com has no obligation to perform Services under any Plan if the payments as mentioned under any Plan Order have not been made.
You understand that certain plans may have charges including, but not limited to Service Fee and/or Activation Fee, and/or accountingwhizz.com License Fee payable either on a certain interval, be it Annual Payment Plan or a Recurring Payment Plan you need to pay every month.
Under the Annual Plan, on the basis of the applicable plan, all the payments will be made upfront at the time of the commencement of the subscription.
On the contrary, payments under the Recurring Payment Plan, all payments shall be made in advance apart from the monthly installments of the Service Fee, which will be payable over one (1) year of the payment term. Besides, you shall be charged an additional non-refundable Activation Fee when registering with us, as specified in the Plan Order.
The fee (including Activation Fee and License Fee for Accountingwhizz) can be refunded as per the provisions of the Refund specified in this term. All fee under this clause or a relevant Plan Order is payable at the time of commencement of the Plan. You agree and acknowledge a specific price and plan when purchasing the service, where such a plan may be for a different duration – Term Plan. Moreover, plans can also have Accountingwhizz.com License fees.
Accountingwhizz.com License fees will be paid, including the Service Fee, which will remain valid for a period of 5 years from the subscription date. While choosing for a Service Upgrade, you need to pay as per the terms of the Upgrade offer. All the conditions of Service Fee and/or any additional fee payable under any mode of payment for a Subscription shall be set forth in the relevant Plan Order.
Likewise, some plans may provide you a discount on the Service if you subscribe to other Accountingwhizz.com services. You understand and agree to maintain your Service and the Bundle services for the specified term. On signing up for a Term Plan or a Bundle Discount, the price will be valid until one of the following occurs:
- The Term Plan expires, and the prices may be revised.
- You drop one of the Accountingwhizz.com services you needed to purchase in order to get the special rate as notified; or
- You terminate the agreement/ Plan before the completion of the pre-specified term.
Credit Card Billing
For credit card billing, you may be asked to provide the credit card number from a card issuer that we will use to activate your Service. You hereby authorize Accountingwhizz.com to charge and/or place a hold on your credit card for any unpaid charges for Services or any subsidiary equipment. Besides, you authorize the issuer of the credit card to initiate the payment for any amounts described herein without needing a signed receipt.
Moreover, you understand and agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt. Also, you agree that these charges are to be accepted as authorization to the credit card issuer to pay all such due amounts. You authorize Accountingwhizz.com and/or any other company who bills products or services or acts as billing agent for Accountingwhizz.com to continue to attempt to charge and/or place holds with respect to all amounts described herein, or any portion thereof, to your credit card until full payments are made against these amounts. You agree to provide Accountingwhizz.com with updated credit card information upon Accountingwhizz.com’s request, and any time the information you previously provided is not valid anymore.
You understand and agree that neither Accountingwhizz nor any of its affiliated company/companies will have any liability whatsoever for any insufficient funds or other charges incurred by you as a result of such attempts to charge and/or place holds on your credit card. If you erroneously provide a debit card number instead of a credit card number, you authorize all charges specified herein to be applied to such debit cards until and unless you provide a credit card number. In the event you are enrolled or later enroll in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Accountingwhizz’s option, to the account number provided for such plan of automatic payment or electronic funds transfer. When payment is made using a credit card or debit card, payment will also be subject to the terms and conditions defined by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned due to non-sufficient funds, we will charge you an additional amount of $15.00.
Renewal Policy/Upgrade Policy
You acknowledge and agree that your subscription under the plan will be renewed for the period specified in your plan.
However, a plan and/or antivirus or warranty purchased from Accountingwhizz needs to be renewed after a certain interval of time. Before the subscription expires, you require to email or call the customer care executives for the renewal of your plan. In addition, you need to provide the entire details of your subscription. Your credit card used in paying for the original Plan or any other purchase from us will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected when registering with Accountingwhizz. In some cases, Accountingwhizz may offer upgrade offers to you. Once you agree to such an upgrade offer, your credit card, which was used in paying for the original Plan or any other purchase from us, will be charged with the amount specified in the Upgrade Offer.
In case you want to choose Auto-Renewal, give us a call at +1-855-706-0905 and speak with one of our customer service representatives at least 30 days prior to your subscription end date to discontinue your service or write to us at info@accountingwhizz.com