Banner images

How to Fix Sage 50 Not Responding or Has Stopped Working Error?

Sage 50 Not Responding
Jan 12, 2023   |   By admin

Are you facing Sage 50 not responding error? Is your Sage 50 not working? Fret not! You’ve come to the right place. In this blog, we will tell you all about how to fix Sage 50 not responding error. Sage has, for time immemorial, been the first and the foremost choice of accountants and businessmen all over the world. So much so that in the UK, it has become the numero uno choice of all the tax filers.

Apart from offering world-level tools and accounting tributes, it essentially has carved a niche of its own in the industry. But, since the time it came into existence, it has been riddled with errors and discrepancies, here and there. Some sage errors can be fixed consequently, some proficiently and some need physical effort. The Sage 50 not responding or Sage 50 stopped working is one such problem that a lot of Sage users tend to face. In this blog, we will talk about the various reasons and causes that lead to Sage 50 stop working error. Apart from that, we will also tell you how to fix Sage 50 not working problem. So, read this article till the end to know all about fixing of Sage 50 not responding error.

What Exactly is Sage 50 Not Responding Error?

A lot of errors in the Sage software lead it to the program becoming frozen, thereby blocking most of its functions. Therefore, while working on the Sage software, you get the hint that you are not receiving any response to your commands, you might have encountered the said error. Another indication could be that a forced windows pops up. All these signs mean one thing. That what you are experiencing is the Sage 50 not responding error. Fixing software problems take time and effort. At the same time, it can cost you money. If you want an easy and effective resolution, you can reach out to us.

How would I know if I have encountered Sage 50 stop working error?

Above, we have talked about identifying this error. Taking this forward, let’s talk of some signs and symptoms that occur when you encounter this error. When you get these signs and symptoms, you can be assured that you indeed are facing the Sage 50 not working error. Following are some of the signs;

  1. When your Sage 50 software suddenly freezes while you are working on it, you can know that you have encountered the error.
  2. If your Windows Task Manager shows an unresponsive error message while you are working on Sage, it is a clear indication.
  3. Your Sage 50 not responding while installation is a clear message that it indeed is the case. In this case, a non-responsive message would appear on your computer screen.
  4. If while you are creating the data backup from the network drive, your Sage 50 software shows an unresponsive status, this is a clear hint that your Sage 50 stopped working.

Reasons that cause Sage 50 not working error?

There could be numerous reasons behind the Sage 50 not working error. When you know these reasons, the process of troubleshooting becomes easier. When you know the problem, it becomes easy to fix the issue. Some of the causes of Sage 50 not working error are listed below;

  1. One of the most significant causes of the Sage 50 not working error is enabling the Compatibility of Windows XP. When you enable the Windows XP compatibility, the Sage 50 fails to establish the connection with Windows and hence the problem occurs.
  2. Thereafter, the second reason could be that your computer RAM has no or little space to install the Sage 50 software.
  3. Running the program on a slow server or network could be another reason. When you do that, the Sage program might not work or respond improperly.
  4. Whenever you try to do two tasks simultaneously, this problem can occur. Suppose if you are taking backup from the network and running the program at the same time, then the Windows receives a hindered response from the programs and displays a “not responding” message on the computer screen, you can face this issue.
  5. One more reason could be that the anti-virus, anti-spyware or the user account control is interfering with the system.
  6.  Windows Update not being installed could cause the issue.
  7. Damaged data folder files or a damaged standard report file could cause the problem.
  8. A damaged framework could also be behind this.
  9. An incorrect version of the program when installed on the workstation causes the issue.

Troubleshooting Methods that Help Fix Sage 50 Not Responding error

There are certain methods using which you can fix Sage 50 not working error. Some of these have been listed below;

Solution 1: Reboot the system and then start it again

This is the first and foremost troubleshooting step in the resolution of the Sage 50 not responding error. Try logging out of the system and then logging in back again, Restarting the system is considered to resolve the issues by itself.

Solution 2: Disable the compatibility Windows XP mode

Disabling the compatibility mode in Windows XP can prove to be effective in the resolution of this problem. To do this, you need to perform the following steps;

  1. Firstly, go to the Desktop and then click on the Sage 50 icon.
  2. Thereafter, in the menu, click on the Properties option.
  3. Furthermore, select the compatibility mode available in the Window.
  4. Tap on the option “Run this program in the Compatibility mode” and deselect it.
  5. Lastly, as you submit it, you would have disabled the compatibility windows XP mode.
Solution 3: Force the Sage 50 to open

Using the following steps, you should force open the Sage 50 software;

  1. Firstly, right-click on the Sage 50 program icon.
  2. Secondly, left-click on the Properties option.
  3. Thereafter, highlight and then copy the contents of the target line.
  4. Furthermore, open the Run option by pressing the Windows Key and R together on the keyboard.
  5. Paste the copied content from the target line into the Run box.
  6. Consequently, after the quotation marks, add the space and then type abc at the end. After this, verify that the program opens up.
Solution 4: Run the Sage 50 as an Administrator

Running the Sage 50 as an administrator solves the problem sometimes. To do this, you need to follow the below-given steps;

  1. Run the Sage 50 as an Administrator by right-clicking on the Sage 50 icon.
  2. Secondly, you need to ensure that the Sage 50 software is opening and/or installing update without any error.
  3. If the error still persists, you will have to move on to the next section.
  4. Next, shut down the Sage software and then right-click on it again.
  5. Furthermore, click on the Properties option.
  6. Thereafter, click on the Compatibility tab.
  7. From the given options, choose Run this program as an Administrator.
  8. Click on the OK option.
  9. Lastly, check again if the Sage is running without any error.
Solution 5: Save file on the computer drive and then reboot the system again

Follow the below-given steps to do this;

  1. Firstly, if you are facing a network error, then you would have to first save the file and take its backup and then copy and paste it in a drive.
  2. If the backup fails to download the file due to a slow network, then confirm its file size.
  3. After you have logged out of the computer system, then reboot the server to get the complete network.
  4. If the network is causing the problem then you need to reboot the router.
Solution 6: Initiate the Connection Service Management once again

Starting the connection service management helps to fix Sage 50 not working problem. This is a welcome step as it almost immediately resolves the problem. Following are the steps that can help resolve the issue;

  1. Firstly, go to the Desktop and then tap on the Windows button again.
  2. Secondly, on the search bar of the Start menu, you need to look for the MSC.
  3. MSC will immediately appear on your screen. Access the name column, look for the Sage 50 connection manager, and then tap it with a right-click.
  4. Lastly, choose the option restart from the dialog box.


Sage 50 crashes when it lacks the admin rights to perform certain tasks. Further, missing dependencies or a lack of system resources can also cause the accounting software to crash. The program stops responding if it cannot connect to the data file because of network issues.  Should you find that even after following these steps, you are unable to fix the problem, then you can directly contact us. We are available on chat, email as well as call. Our email address is

Author Image

We are an independent third party service provider to our customers. We don’t claim to have any such connection with any brand is implied nor should be assumed. All logos and brand images belong to their respective copyright holders and companies.

Leave a Reply

Your email address will not be published. Required fields are marked *

Get solutions to all of your accounting and bookkeeping problems with industry-leading experts.