Tag Archives: QuickBooks support

QuickBooks Cannot Connect to Email Server

QuickBooks is undoubtedly is one of the outstanding accounting software but it never makes it error-free. QuickBooks also engages codes and algorithms and it is prone to certain errors. Accounting software is going to discuss one of the commonly encountered errors. QuickBooks couldn’t connect to the email server.

A quick troubleshoot to this error can be connected with our QuickBooks customer care team which can suggest your instant accurate errors. Go through this blog for a better insight into this problem. After using QuickBooks desktop online, entering username and password, the user might get the following error message. Any of the two displayed messages might appear on the screen. This error can be encountered mostly on Yahoo email addresses.

Troubleshooting Steps to Fix QuickBooks Can’t Connect to Email Server

If you are talking about solutions, more than one step is recommended. Let’s look at the solution one by one.

Method – 1 Upgrade to the Latest Release

  • Go to the “Latest Release page Upgrade”
  • The next method to ensure the product is chosen. Go to the Change link and then select the QuickBooks product
  • Now, select the Update button to download the Update file
  • The final step is to select the Set Up Automatic Updates to learn the method to configure QuickBooks download automatically and also install the latest upgrade.

Method – 2 Examine the Settings in the WebMail Preferences

  • The user is required to select Preferences from the QuickBooks Edit menu
  • After this, choose the Send forms option in the left pane
  • The user must select the email account they are using under My Preferences followed by choosing the Edit option
  • Now, the next method is to move to the SMTP Server details section in the edit email info screen followed by setting the server’s name and port to the email provider settings. The User must go to Set up the QuickBooks Desktop email service from a list of SMTP Server and Ports.

Method – 3 Reset Internet Explorer Settings to Default

  • To start, the user is required to access Internet Explorer and then select the Tools Menu or Gear Icon
  • After this, select the Internet options
  • Now, go to the Advanced tab and then Restore Advanced Settings
  • The final step is to select Okay followed by a Close Browser.

After going to the above steps, a condition can arise when the user might determine that the antivirus is blocking the outgoing emails. In such conditions, it is better to consult an IT professional to avoid any further conclusions. If the problem persists, the user can go to the following solutions as per the error messages they face.

If you are still getting an error message after trying all these solutions, you can perform the suggested solution in the error message.

Method – 4 Not Connected to the Internet of Firewall Blocking the Error Connection

If the problem appears, try to access Internet Explorer and access the website.

Method- 5 Email Server Settings Are Incorrect

If email server settings are inaccurate, then authenticate the settings by carrying out the methods.

Method – 6 An Incorrect Email Address or Password Entered

Try to access email through the web browser and confirm that login credentials are correct.

If the problem persists, feel free to get in touch with QuickBooks phone number to troubleshoot it efficiently. Try once by creating the new Admin user to fix the problem. Consult with professionals to avoid any type of further mess.

Also Read – How to  Fix QuickBooks not Responding

How to Fix QuickBooks Not Responding?

QuickBooks software has performed the smooth business accounting process, but it also has several technical errors that can disturb your work. You have opened QuickBooks, and it has stopped working or not responding. Such issues can be so frustrating because you have a lot of work pending, and the software has also stopped working. To get rid of this problem, you have to go through various methods mentioned in this blog. The error is identified with its multiple reasons that are responsible for its occurrence. An alternate and quick way to fix this error is to contact the QuickBooks helpline number and get the essential solutions.

What Are the Factors Behind QuickBooks Not Responding Error?

QuickBooks not responding is a standard error that occurs because of various reasons listed below.

  • A hard drive is damaged
  • Missing or damaged QBWUSER.INI file
  • Crashed Windows Operating System
  • The company file is long
  • Invalid Installation file
  • Corrupted Program files on Hard Drive
  • Low system resources

Why Does QuickBooks Not Responding or not Working?

The following indications can help you identify the QuickBooks not opening error, and you will start looking for ideal solutions to fix this error.

  • The system is shut down automatically.
  • QuickBooks not opening problem repeatedly appears on your computer screen.
  • The system is freezing and not responding to any commands.
  • QB software doesn’t open.

Methods to Fix QuickBooks Not Working Error

QuickBooks can be problematic and irritative for you to tackle. You will be getting below quick fixing tips to remove this error and make the QuickBooks well again.

Method – 1 Download and Run QuickBooks Refresher Tool

  • First, close ‘QB software’.
  • Next, start downloading ‘QuickBooks Refresher tool.’
  • ‘Save’ the downloaded file on your computer.
  • When the downloading process completes, press the ‘Run’ option to execute the ‘QBRefresher tool’.
  • It will diagnose the running problem of ‘QuickBooks’ and carry out resolving procedures.
  • Finally, open ‘QuickBooks’ to check whether the issue is resolved or not.

Method – 2 Use Quick Fix My Program from The QuickBooks Tool Hub

Download and Run QuickBooks Tool Hub

  • First, close ‘QuickBooks software.’
  • Download ‘QuickBooks Tool Hub.’
  • ‘Save’ the downloaded file on your PC to access it easily.
  • Open the earlier ‘Downloaded file.’
  • Accept ‘terms and conditions’ and follow on-screen tips to install.
  • After completing the installation procedure, put a ‘double-click’ on the icon to open ‘QuickBooks Tool Hub’.

Run Quick Fix My Program from Tool Hub

  • Users have to choose the ‘Program Problems’ in ‘QuickBooks Tool Hub.’
  • Choose the ‘Quick Fix My Program’.
  • After this, open ‘QuickBooks Desktop’ and then open the ‘data file’.

Run QuickBooks Install Diagnostic Tool from Tool Hub

  • Open ‘QuickBooks Tool Hub.’
  • Users must check ‘Installation Issues’ in the ‘Tool Hub.’
  • Choose the ‘QuickBooks Install Diagnostic Tool’.
  • Let the tool ‘Run’, and it will take up to ‘20 minutes’ or more.

Run Clean Install in QuickBooks Desktop

The clean install tool will assist you in renaming the old installed file. It allows the user to add new files.

  • First, open the ‘QuickBooks Tool Hub.’
  • After this, choose the ‘Installation issues.’
  • Next, choose the ‘Clean Install Tool’ and then press the ‘OK’ option.
  • Select the ‘QuickBooks Latest Product Version’ followed by clicking ‘Continue’.

Method – 3 Make A New Admin User in Windows to Fix the Bug

  • First, click the ‘Start button’ and then open the ‘Control Panel.’
  • After this, press the ‘Add or Remove User Accounts’ link.
  • Once the ‘Manage Accounts’ dialogue box opens up, press ‘Create A New Account.’
  • Then, type the ‘Account Name’ and choose ‘Create Admin Account.’
  • Finally, click on the ‘Create Account Button’ to create a new user account in Windows Operating System.

Method – 4 Assign A New Name to QB.INI File

  • Rename’ the ‘QBWUSER.INI file’ to fix the internal issue when you try to open QuickBooks Desktop.
  • Rename the ‘EntitlementDataStore.ecml file.

Method – 5 Run QuickBooks System Repair Tool

  • First, ‘Download QuickBooks Repair Tool.’
  • ‘Save’ the downloaded file in the local folder.
  • Next, shut down all ‘existing opened programs’ followed by installing the tool.
  • It will take around ‘20 minutes’ to run a scan in the complete device.
  • Once the tool has repaired the ‘Program’, ‘Restart’ the ‘Console’ and go.

Method – 6 Restart the System by Deactivating Antivirus Program

  • First, ‘Restart’ the System.
  • Confirm that ‘Antivirus’ is switched off temporarily.
  • Finally, contact the IT department to remove this issue.

Method – 7 Open the File from Another Location

  • Hold the ‘Window+E key’ to open up a new window on your screen.
  • Search and find the data file with ‘.qbw extension.’
  • Do a ‘right-click’ on it and choose the ‘Copy’ option.
  • Go to ‘C: Drive’ and create a ‘new folder.’
  • Name the folder as ‘QBTEST.’
  • Open a ‘New Folder’ and ‘Paste’ the file in it.
  • Open ‘QuickBooks’ by holding the ‘Ctrl key.’
  • Choose ‘Open’ or ‘Restore’ an Existing Company option.
  • Open the ‘QBTEST’ folder and check if an error exists in it.

After reading the above steps, if you can’t log in to your QuickBooks software, you must call at QuickBooks contact number to troubleshoot this error.